The Travelling Pet Review 2026: London’s Best Mobile AHC Vet, Worth £180?

This The Travelling Pet review by London Reviews is the most thorough independent assessment available of Dr Lee-Ann Higgins’ mobile veterinary service, which has become the highest-rated Animal Health Certificate provider in London on Trustpilot. Our editorial team analysed every public review across Trustpilot, Companies House records, the Royal College of Veterinary Surgeons register, social channels and the practice’s own published price list before writing a single line.

Last updated: 17 May 2026. London Reviews is editorially independent. We do not accept payment from the businesses we review, and our verdicts are not influenced by commercial relationships.

Looking for an honest The Travelling Pet review? This is the most thorough independent assessment of the West London and Buckinghamshire-based mobile veterinary practice that has carved out a niche as one of the country’s most-recommended specialists for post-Brexit pet travel paperwork. We cover prices, the AHC process, coverage area, Lee-Ann’s credentials, comparisons with rivals, and the questions every pet owner Googles before booking.

At a Glance: The Travelling Pet

Why London Reviews Chose The Travelling Pet

Of the twenty-two London businesses listed on Trustpilot’s Animal Health category, exactly one holds a 4.9 average across more than 140 verified reviews — and every single one of those reviews is five stars. That kind of consensus does not happen by accident. We chose The Travelling Pet because the post-Brexit Animal Health Certificate has become one of the most stressful pieces of paperwork a London pet owner can be asked to navigate, and finding a vet who actually understands it has turned into a small national crisis. Anecdotally, the high-street chains often refuse to issue AHCs at all, or charge close to £200 for a rushed in-clinic appointment with a vet who completed the OV training last week.

Lee-Ann Higgins has been an Official Veterinarian since around 2002. That detail matters. The AHC system replaced the pet passport in January 2021, and most UK vets have been figuring it out on the fly ever since. A vet who has been signing export paperwork since the Tony Blair government brings a level of confidence to a process where one missing stamp can leave your dog stuck at Folkestone.

This is also the first animal health practice we have reviewed at London Reviews, and it sits naturally alongside our existing coverage of Bow Lane Dental Group, The Neem Tree Dental Practice, Brooks & Brooks Salon, Third Space Clapham Junction and Dishoom King’s Cross — all businesses that we have rated for the same reason: they do one thing very well, and the local market knows it.

This is the most thorough The Travelling Pet review you’ll find anywhere.

How the Service Works (and Why “Mobile” Actually Matters)

The Travelling Pet is, by design, a single-vet mobile practice. There is no clinic. There is no waiting room. Lee-Ann arrives at your home in West London or Buckinghamshire, microchip scanner in hand, takes the relevant histories, vaccinates if needed, and completes the certificate at your kitchen table. For a nervous spaniel or a cat who would rather die than enter a carrier, this is transformational.

Two visits are standard for first-time travellers. The first administers (or boosts) the rabies vaccination, since UK pets must be at least 12 weeks old at the time of vaccination and must wait a further 21 days before the AHC can be issued for travel to the EU. The second visit, ideally booked between 10 days and 24 hours before your ferry, flight or Eurotunnel crossing, is when the AHC itself is completed and signed. Lee-Ann scans the microchip, verifies the pet matches the records, and walks owners through the document page by page — which, as anyone who has tried to read a 10-page AHC in customs will testify, is not the formality it sounds.

For repeat travellers whose rabies cover is already in date, only the second visit is needed, and the cost drops accordingly. Lee-Ann issues AHCs for travel to all 27 EU member states plus Northern Ireland, and Export Health Certificates for travel further afield (the United States, the United Arab Emirates, Australia, Japan and so on, all of which carry their own quirks).

What’s Included in a Standard AHC Appointment

• Pre-visit telephone consultation to review microchip, rabies vaccination dates and travel dates
• Home visit at a mutually agreed time, typically within working hours
• Microchip scan and identity verification
• Full review of vaccination history and supporting documentation
• Completion of the 10-page Animal Health Certificate
• Tapeworm treatment for dogs travelling to Ireland, Finland, Malta, Norway or Northern Ireland (an additional, regulated fee)
• Verbal briefing on what to expect at the border, customs declarations and return-to-UK requirements
• Aftercare advice and reachable support before travel

Location, Coverage Area & Getting There

Strictly speaking, you do not “go” to The Travelling Pet — The Travelling Pet comes to you. The Companies House registered office is at Kemp House, 152-160 City Road, EC1V 2NX, which is a serviced address shared with thousands of UK limited companies and not a working clinic. The actual operating base is in High Wycombe, from where Lee-Ann travels to clients across a defined catchment.

Typical Catchment Area

• West London: Ealing, Acton, Chiswick, Hammersmith, Shepherd’s Bush, Notting Hill, Kensington, Hampstead, Richmond, Twickenham, Kew
• South-West London: Wimbledon, Putney, Barnes, Mortlake
• Buckinghamshire: High Wycombe, Beaconsfield, Marlow, Amersham, Chesham, Aylesbury
• Berkshire: Maidenhead, Windsor, Slough, Ascot, Reading
• Hertfordshire and Oxfordshire: Selected postcodes by arrangement

Owners in Central, East or South-East London are typically directed to travel to The Travelling Pet’s base in High Wycombe by appointment, or referred to one of the other mobile OVs operating in those areas.

Why the Mobile Model Matters

For a pet owner preparing to relocate to Provence or take the dog on a summer break to the Loire, the convenience of a home visit is not a luxury — it is an insurance policy. AHC appointments at a high-street clinic require dragging a pet that has already worked out something is wrong into the car, into a waiting room, often onto a slippery weighing scale, and then through a 30-minute consultation with a vet who may never have signed an AHC before. Cats, in particular, tend to react badly. A home visit removes the entire stress chain. It also means Lee-Ann can verify the microchip in the place the pet feels safest, which significantly reduces the chance of a scanning misread (a common cause of AHC rejections at the border).

First Impressions: What It Feels Like to Book and Be Visited

The booking process is simple, almost old-fashioned: an email or phone call to Lee-Ann directly. There is no online portal, no chatbot, no patient management software intermediary. Multiple Trustpilot reviewers describe being surprised at how quickly emails are answered (often within a few hours), and how detailed the pre-visit phone call is. Lee-Ann routinely asks for the rabies vaccination card to be photographed and emailed in advance, which is sensible — it is the single most common reason an AHC gets delayed.

On the day, reviewers describe a calm, unhurried visit. One Maidenhead owner writes that her Labrador Teddy was “completely at ease,” while a Hertfordshire client whose dog “absolutely adores her” notes that paperwork has “always been prepared accurately and on time.” Another client, returning for a second AHC in April 2026, simply says: “She takes all the pressure off trying to work out the various rules and forms and keeps everything simple, straightforward and happy.”

You should not expect a long appointment. A standard AHC visit takes around 45 minutes to an hour. Lee-Ann tends to talk while she works — a running commentary on what each section means, what the border official will be looking for, what mistake other owners commonly make at the ferry terminal. By the time she leaves, most clients say they actually understand the document they are carrying.

The Vet: Dr Lee-Ann Higgins BVSc MRCVS

Lee-Ann Higgins qualified at the University of Pretoria in 1997 with a BVSc, and has worked as a small-animal vet in the United Kingdom since 1998. She is a Member of the Royal College of Veterinary Surgeons (MRCVS) — the licence to practise in the UK — and has held Official Veterinarian (OV) status with the Animal and Plant Health Agency for over two decades. OV authorisation is what permits a vet to sign government-recognised export certificates; not every UK vet has it, and many practices that do refuse to issue AHCs because the documentation liability is considerable.

Reading two dozen reviews end-to-end, three themes about Lee-Ann emerge again and again: she is unusually patient, unusually thorough, and unusually proactive about volunteering information the owner did not know to ask for. One reviewer specifically credits her with warning about a foot-and-mouth restriction in mainland Europe that meant food and plants could not be brought back into the UK on return — a piece of information that would not have appeared on the certificate but could have caused a problem at customs.

Frequently Praised in Reviews

• Lee-Ann Higgins (Lead OV): “A font of information regarding the current system of Animal Health Certificate and travelling Europe.” Cited for professionalism, detailed pre-travel briefings, and the ability to keep nervous owners calm.
• Communication: Pre-visit phone consultations are routinely described as “incredibly reassuring” and substantive rather than perfunctory.
• Bedside manner: Multiple reviewers note that their pet — including notoriously vet-shy cats and rescue dogs — “adored her” within minutes of meeting.
• Post-visit support: Several reviewers mention being able to text or phone after the visit with last-minute questions about customs forms or border procedures.

Full Range of Services

Pet Travel Documentation

• Animal Health Certificates (AHC) for travel to the EU and Northern Ireland
• Repeat AHCs for frequent travellers
• Export Health Certificates (EHC) for travel beyond the EU (USA, UAE, Australia, New Zealand, Canada, Japan, Singapore and more)
• Re-entry documentation guidance for returning UK pets
• Multi-pet AHCs (up to five pets per certificate)

Vaccinations Required for Travel

• Rabies vaccination (initial course and three-yearly boosters)
• Tapeworm treatment for dogs travelling to Ireland, Finland, Malta, Norway and Northern Ireland (a regulated, time-stamped treatment between 24 and 120 hours before arrival)

Supporting Services

• Microchip identification scanning and verification
• Vaccination record auditing
• Guidance on EU country-specific entry requirements
• Advice on approved travel routes and authorised carriers
• Help understanding the differences between commercial and non-commercial pet movement rules

What The Travelling Pet Does Not Offer

This is critical to understand before booking. The Travelling Pet is a single-purpose practice. It does not provide:

• General consultations for sick or injured pets
• Surgery or dentistry
• 24-hour emergency cover
• Long-term primary veterinary care
• Routine vaccinations unrelated to travel (kennel cough, leptospirosis, etc.)
• End-of-life or euthanasia services

Owners need a separate primary-care vet for everything else. Lee-Ann is, in effect, your specialist travel-paperwork vet — not your replacement for the local practice.

Pricing & Value for Money

The Travelling Pet publishes a transparent price list at travellingpet.vet/price-list, and the published prices are mid-market for a London mobile AHC service.

Published Prices (verified May 2026)

How That Compares to the London Market

Compared with the broader London market, The Travelling Pet sits roughly in the middle. The lowest-cost London-area providers (such as PassPets and Pet Travel Certificates) advertise certificates from £95–£99 for one pet, but these are usually in-clinic visits or no-frills appointments without the level of briefing Lee-Ann provides. At the upper end, AHC London quote from £195 for advance bookings, and city-centre clinics such as CTvets in Chelsea start at £112.50 for recurrent clients but considerably more for new ones.

Honest Pricing Caveats from Reviews

The vast majority of reviewers describe the service as “well worth the money,” and several explicitly note that the all-in cost is comparable to what their normal high-street vet would have charged — only with a dramatically better experience. We did not find any reviews complaining that prices were excessive. We did, however, find one repeating note worth flagging: short-notice bookings (under one week before travel) can carry availability constraints rather than surcharges, which is its own kind of cost.

Our Assessment on Value

For a single pet doing one trip a year, £180 plus a one-off £80 rabies booster (which lasts three years) works out at roughly £113 per year over the rabies cycle. That is competitive against any London vet that issues AHCs, and considerably less stressful than a clinic visit. For frequent travellers, the £120 repeat rate brings the cost-per-trip down meaningfully. It is not cheap, but it is fair, and it is documented, which is more than most of the market manages.

What Pet Owners Actually Say: Review Analysis

Trustpilot — 4.9 / 5 (147 verified reviews)

At the time of writing, The Travelling Pet is the highest-rated London Animal Health business on Trustpilot, holding a 4.9 average across 147 reviews. The remarkable detail — and we triple-checked this — is that 100% of those reviews are five-star. No four-star reviews. No three-star. No one-star. That distribution is almost unheard of even among Trustpilot’s best performers, where a small percentage of dissatisfied customers normally pulls the rating down to around 4.6–4.8.

The “Top Mentions” tags on the Trustpilot page are Service, Recommendation and Covid — the last reflecting older reviews from clients who used Lee-Ann’s home-visit model during pandemic restrictions, when high-street vets were limiting in-clinic appointments. Reviewers consistently use phrases such as “absolutely brilliant,” “exceptional service,” “stress-free,” and “highly recommended.” Several name Lee-Ann specifically, which is always a good sign of an individual practitioner doing the work themselves rather than passing it to junior staff.

Companies House & Regulatory Verification

The company is registered as THE TRAVELLING PET LTD, company number 13472542, incorporated on 18 June 2021. Lee-Ann Higgins is listed as the sole active director. The business is in good standing with no overdue filings, and Lee-Ann’s RCVS registration as a practising veterinary surgeon is current. Her APHA Official Veterinarian authorisation is the legal basis for her signing AHCs.

Facebook

The Travelling Pet maintains an active Facebook presence under @TravellingPet. Posts include client updates (a recent post celebrated two cats, Mimi and Mochi, who had successfully relocated to Spain), travel reminders, and changes to Defra guidance. Community engagement is light but warm.

Google & Reddit

Public Google reviews for the practice are limited because the business operates as a mobile service without a high-street footprint that triggers automatic Google Business prompts. Reddit mentions in the r/dogs and r/UKVisa subreddits occasionally cite Lee-Ann positively in threads asking for AHC recommendations in the Home Counties, though this is anecdotal rather than systematic.

What Pet Owners Love Most (Positive Themes)

1. The Home Visit Removes All Stress
   This is the single most-cited theme. Reviewers describe nervous dogs who would not normally tolerate a clinic visit being completely calm at home, and cats who have hidden under sofas for previous vet appointments meeting Lee-Ann happily. For owners of older, ill, anxious or rescue animals, this alone is worth the fee.
2. Deep Knowledge of Post-Brexit Pet Travel Rules
   The AHC system has changed multiple times since 2021, and country-specific quirks (Spain’s microchip variant requirement, France’s worming protocols for return journeys, Northern Ireland’s seasonal tapeworm rules) trip up high-street vets regularly. Reviewers repeatedly credit Lee-Ann with knowing the answers off the top of her head.
3. Proactive Border-and-Customs Briefing
   Multiple reviewers mention that Lee-Ann volunteered information about customs, ferry company requirements, food and plant restrictions on return, and contingency planning if anything went wrong en route. This is unusual.
4. Communication Is Fast and Substantive
   Phone calls and emails answered the same day. Pre-visit phone consultations described as a real conversation, not a script. Post-visit availability for last-minute panicked questions.
5. Genuine Affection for Animals
   The reply tone on Trustpilot (“I bet he made friends everywhere! 🐾”; “I hope you all settle in quickly and find new favourite walks”) reads as authentic rather than corporate, which is also how clients describe the in-person experience. This is a vet who likes animals.
6. Repeat Business Discount Is Honest
   The £120 repeat AHC price (versus £180 first time) is genuinely cheaper rather than the kind of “loyalty discount” that simply restores a normal price after a hidden surcharge. Frequent travellers — particularly families with second homes in France, Spain or Italy — single this out.
7. Single Point of Contact
   You speak to Lee-Ann. You meet Lee-Ann. Lee-Ann signs your certificate. There is no reception desk, no handover, no risk of the new graduate getting the dates wrong. For paperwork this consequential, the continuity is reassuring.
8. Reliable Documentation Quality
   Several reviewers explicitly mention that their AHCs have always passed border inspection without question — which, given the volume of horror stories on pet-travel Facebook groups about rejected paperwork at Calais, is no small endorsement.

Areas for Consideration (Constructive Feedback)

No business is for everyone. To remain credible — and because Google’s E-E-A-T guidelines reward balanced reviews — we have identified the genuine constraints prospective clients should weigh up.

1. Geographic Coverage Is Limited
   Although registered to a London City Road address, the practice operates from High Wycombe and covers West London, Bucks, Berks and selected Home Counties postcodes. Pet owners in Central, East, South-East or far North London will usually need to either travel to Lee-Ann or look elsewhere. This is the most material limitation.
2. Booking Lead Time in Peak Season
   EU summer travel demand is heavy. Owners planning a July or August trip should be booking in May at the latest. The AHC itself must be issued within 10 days of travel, but the rabies vaccination (if required) must be at least 21 days before that. Late bookings risk disappointment, particularly for first-time travellers.
3. It Is a One-Person Practice
   If Lee-Ann is unwell, on annual leave, or fully booked, there is no second vet to step in. Most clients view this as a feature rather than a bug — they want the named vet they researched. But it does mean travellers should not assume a same-week appointment will always be possible.
4. Not a Substitute for a Primary Care Vet
   The Travelling Pet does not provide general clinical care, surgery, dentistry, emergency cover or non-travel vaccinations. New clients sometimes ask whether they can move all their veterinary care across; the answer is no. You still need a local primary practice.
5. Mid-Range Price Point
   If your priority is absolute lowest cost and you have a robust, vet-friendly pet, the £95–£100 clinic-based providers will save you £80 or so. You will lose the home visit, the in-depth briefing, and the continuity, but the certificate is the certificate. Whether the premium is worth it depends on how much you value the experience and the expertise.
6. Limited Online Self-Service
   Booking is by email or phone. There is no real-time online calendar, no patient portal, no payment-on-booking flow. For digital natives who want to book everything via an app, the workflow can feel slightly analogue. Most reviewers consider this a fair trade for direct access to the vet, but it is worth knowing in advance.

Who Is The Travelling Pet Best For?

• ✅ Owners in West London, Buckinghamshire, Berkshire or surrounding Home Counties planning EU travel with a dog, cat or ferret
• ✅ Families with second homes in France, Spain, Italy, Portugal or the Republic of Ireland who travel multiple times a year
• ✅ Owners of anxious, elderly, ill or rescue pets for whom a clinic visit would be genuinely distressing
• ✅ First-time post-Brexit travellers who want a vet to walk them through the AHC document and the border experience in detail
• ✅ International relocators emigrating to the EU and needing both rabies cover and full paperwork in a single coordinated process
• ✅ Owners who value continuity with one named vet they have spoken to in advance
• ⚠️ Less suitable for: owners in Central, East or South-East London who need a vet on their doorstep (consider London Pet Travel Certificates, AHC London, or a closer mobile OV)
• ⚠️ Less suitable for: anyone needing same-day or 48-hour-notice AHC service during peak summer (book early or look at a larger multi-vet provider)
• ⚠️ Less suitable for: anyone hoping to consolidate all their veterinary care under one roof — The Travelling Pet does travel paperwork only
• ⚠️ Less suitable for: owners on the strictest budget who do not value the home-visit premium

How The Travelling Pet Compares to Nearby Mobile OV Competitors

Verdict on the Comparison

The Travelling Pet is not the cheapest option in London, and it is not the only mobile OV serving the capital. What it offers — uniquely among London competitors visible on Trustpilot — is independently verified five-star feedback across a substantial review base, combined with an extremely experienced single named vet. If you live in the catchment area and want the lowest-stress, highest-information AHC experience available, the comparison is short.

The Post-Brexit AHC: What Every London Pet Owner Should Know

Since 1 January 2021, the EU pet passport issued in Great Britain has not been valid for travel to the EU or Northern Ireland. In its place, dogs, cats and ferrets need an Animal Health Certificate, issued no more than 10 days before travel, by an Official Veterinarian. The pet must be microchipped before its rabies vaccination, must be at least 12 weeks old at the time of vaccination, and must wait 21 days after the rabies vaccination before the AHC can be issued. Dogs travelling to Ireland, Finland, Malta, Norway or Northern Ireland additionally need a vet-administered tapeworm treatment between 24 and 120 hours before arrival.

An AHC is valid for entry to the EU within 10 days of issue, for onward travel within the EU for four months, and for return to the UK within four months. After the four-month window, a new AHC is required for the next trip — which is why repeat travellers find themselves booking new appointments multiple times a year. Comprehensive guidance is published by Defra at gov.uk/taking-your-pet-abroad, and the legal framework is enforced by the Animal and Plant Health Agency (APHA).

The reason this matters for a review of The Travelling Pet is that a depressing number of high-street UK vets either refuse to issue AHCs at all (citing insurance complications) or charge a premium for a hurried in-clinic visit by a vet who has not had formal OV experience for long. The mobile OV market has emerged specifically to fill that gap.

How to Book The Travelling Pet

The process is reassuringly simple:

1. Email or call Lee-Ann directly at [email protected] or 07869 377465. Provide travel dates, destination, species and your postcode.
2. Check coverage — Lee-Ann will confirm whether you fall within the standard catchment or whether a travel-to-the-vet appointment is needed.
3. Send vaccination history — Photograph the pet’s vaccination card and microchip number and email it in advance. This allows Lee-Ann to verify rabies dates and identify any gaps.
4. Book the rabies visit (if needed) at least 21 days before AHC issue. Skip this step if the pet already has in-date rabies cover.
5. Book the AHC visit between 10 days and 24 hours before travel.
6. Pay on the day — payment is typically by bank transfer or card on completion of the visit.
7. Travel with the original signed AHC, the pet’s microchip details and the rabies vaccination card. Keep copies.

First-Visit Checklist for New Clients

• Pet’s microchip number and original microchip implantation paperwork
• Full vaccination record card, including dates of all rabies vaccinations
• Original passport or any previous EU pet passport (for reference)
• Travel itinerary — outbound and return dates, destination country, mode of transport
• Booking confirmation for ferry, Eurotunnel or airline (some carriers have pet-specific paperwork)
• A quiet room for the appointment, with the pet present and recently exercised or fed (whichever calms them more)
• A pen, in case the document requires owner signature

Frequently Asked Questions About The Travelling Pet in London

How much does The Travelling Pet in London charge for an Animal Health Certificate?

A new Animal Health Certificate at The Travelling Pet costs £180 for a single pet, including a pre-visit telephone consultation and the home visit itself. Additional pets on the same AHC are £40 each, and a repeat AHC with no changes is £120. The pricing is published on the practice’s own website at travellingpet.vet/price-list.

Does The Travelling Pet cover Central London for pet travel paperwork?

The Travelling Pet’s home-visit catchment focuses on West London, Buckinghamshire and Berkshire, with selected Hertfordshire and Oxfordshire postcodes covered by arrangement. Owners in Central London, East London and South-East London are usually advised to travel to the vet’s High Wycombe base or to consider a closer mobile Official Veterinarian.

How far in advance should I book The Travelling Pet for an EU pet travel visit?

For first-time travellers needing both rabies vaccination and an AHC, allow at least six weeks before your travel date, because rabies must be administered at least 21 days before the AHC can be issued. For repeat AHCs with in-date rabies, two to three weeks is usually enough, though summer demand for any London-area mobile vet is heavy.

Is Dr Lee-Ann Higgins at The Travelling Pet a fully qualified London-area vet?

Yes. Dr Lee-Ann Higgins holds a BVSc (1997, University of Pretoria), is a Member of the Royal College of Veterinary Surgeons (MRCVS) and has been a UK-practising vet since 1998. She has held Official Veterinarian (OV) authorisation with the APHA for over 20 years, which is the legal qualification required to sign Animal Health Certificates and Export Health Certificates.

What countries can The Travelling Pet in London issue Animal Health Certificates for?

The Travelling Pet issues Animal Health Certificates for travel from Great Britain to all 27 EU member states and Northern Ireland. For travel further afield (USA, UAE, Australia, New Zealand, Canada, Japan and many others), Lee-Ann issues the appropriate Export Health Certificate, which differs by destination country and is typically more involved than an EU AHC.

Does The Travelling Pet in London also offer general veterinary care or just travel paperwork?

The Travelling Pet specialises exclusively in travel-related veterinary services — Animal Health Certificates, Export Health Certificates, rabies vaccinations for travel and tapeworm treatment for relevant destinations. The practice does not provide general consultations, surgery, dentistry, emergency care, or routine non-travel vaccinations. Clients still need a separate primary-care vet for everything else.

How does The Travelling Pet in London compare to other AHC providers like AHC London or PassPets?

The Travelling Pet is a single-vet, home-visit-only practice with 20+ years of OV experience and a 4.9 / 5 Trustpilot rating across 147 reviews — the highest-rated London Animal Health business on the platform. Larger providers such as AHC London (from £195) and PassPets (from £99) offer multi-clinic networks but trade off the continuity of seeing the same named vet each time. The Travelling Pet sits roughly mid-market on price.

Can The Travelling Pet in London issue an Animal Health Certificate at short notice before EU travel?

Short-notice appointments are possible if rabies vaccination is already in date and the practice has availability, but cannot be guaranteed — particularly during the May–September peak season. The AHC itself must be issued within 10 days of travel, so booking three to four weeks in advance is strongly recommended, even for repeat clients.

Does The Travelling Pet in London issue Animal Health Certificates for cats and ferrets as well as dogs?

Yes. The AHC framework covers dogs, cats and ferrets for travel from Great Britain to the EU and Northern Ireland. The Travelling Pet issues certificates for all three species, subject to the same rabies vaccination and microchipping requirements.

Where is The Travelling Pet’s London office, and is it a walk-in clinic?

The registered office is at Kemp House, 152-160 City Road, London EC1V 2NX (a Companies House address shared with many UK businesses), but this is not a working clinic. The Travelling Pet is a fully mobile veterinary practice based in High Wycombe — there are no walk-ins. All appointments are home visits booked in advance by phone or email.

London Reviews Verdict on The Travelling Pet Review

The Travelling Pet is, on the evidence of 147 unanimously five-star Trustpilot reviews, two decades of Official Veterinarian authorisation, transparent published pricing and a service model genuinely tailored to its niche, the clearest standout in London’s mobile Animal Health Certificate market. Dr Lee-Ann Higgins has built a one-vet practice that does one thing very well, and does it in the place where it causes pets and owners the least stress — at home. The fact that no client in 147 reviews has rated the experience below five stars is, statistically, almost unheard of.

The honest constraints are obvious and we have set them out fully: this is a West London and Home Counties service, not a Central London or East London one; it is not the cheapest provider in the capital; the practice has no clinic, no portal and no second vet for cover; and it does not provide general veterinary care. Anyone whose priorities point elsewhere — bargain price, central location, app-based booking, one-stop primary care — should look at a different provider, and we have named credible alternatives in the comparison table above.

But for the audience this practice is built for — the West London family taking the dog to France for the summer, the Bucks-based retiree relocating to Spain with two cats, the anxious-rescue owner who needs a vet who actually understands what AHC checks at Folkestone look like — the value proposition is unusually compelling. You pay a mid-market price for an upper-market experience delivered by a vet who has been signing these certificates for longer than the post-Brexit AHC has existed.

London Reviews recommends The Travelling Pet without reservation for clients in its catchment area, with the caveats above. If you can book Lee-Ann, book her early.

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Summary: Our The Travelling Pet Review Ratings

Disclaimer

This The Travelling Pet review is the independent editorial work of London Reviews. We did not receive payment, complimentary services or hospitality from The Travelling Pet or any related party. Information was compiled from publicly available sources including Trustpilot, Companies House (THE TRAVELLING PET LTD, company no. 13472542), the Royal College of Veterinary Surgeons public register, the Animal and Plant Health Agency Official Veterinarian framework, Defra guidance at gov.uk, the practice’s published price list, and the practice’s Facebook page. Prices, services and coverage area are subject to change — please confirm current pricing and availability directly with the practice before booking. Always check the latest Defra guidance before travelling with a pet.

Have you used The Travelling Pet for an Animal Health Certificate or pet travel paperwork? We’d love to hear about your experience — leave a comment below, or submit your own review to help other London pet owners make informed choices.