Premier Inn’s owner Whitbread plans to reduce customer support and telephone exchange teams by about 300 jobs and transfer some roles abroad.
The company stated that its guest reservation team would be outsourced, waiting to be heard, and that half of the calls they received are already handled by a seafarer partner.
Whitbread headquarters, together with the guest team of Houghton Regis, will remain in the UK.
The group stated that its goal was to improve ‘efficiency’ and expected about 150 roles to be transferred in business.
The WhitBREAD spokesman said: “Our position as a leading hospitality business in the UK of the UK has been set up in the ability to adapt and develop. Focusing on our guests on producing exceptional value, we are constantly exploring ways to improve efficiency by maintaining and investing our leading guest experience on the market.
“We have launched a consultation process with proposed changes to some of our support center and contact center groups. All in all, we propose about 300 roles in these areas.
‘However, we expect to transfer about half of the ones that the proposed changes to other roles are related to the rest of the group.
“These proposals will bring our support center closer to our operations and unlock, which can then be redefined to further improve the leading guest experience on the market.”
The move is part of Whitbread’s wider working cut, which announced last year that it intends to reduce the roles of about 1,500 UK by unloading about 120 brands and transforming 112 sites into new hotel rooms.
Last year, the company sold 51 restaurants, which operate with brands like Brewers Fayre and Beefeater for £ 56 million.
In the results of the third quarter trading, WhitBREAD announced a decline in the sales of the group to £ 2,763 million, referring to the “expected reduction in food and beverage sales”.
