The charity, which operates a mosque in Cardiff, has objects that include advancing Islamic education, and fostering community relationships and religious harmony.
In January 2024, the Charity Commission became aware of a video shared on the charity’s social media account in November 2023. The video contained content that, in the Commission’s view, could be understood as demonstrating support for the proscribed terrorist organisation Hamas.
In February 2024, the regulator launched a statutory inquiry into the charity. The inquiry examined the charity’s social media and website controls, as well as the circumstances surrounding the posting of the video.
Findings
The inquiry was told that the charity’s chair, who was the only trustee responsible for managing the charity’s social media content, posted the video after only listening to its audio. The chair believed that the audio aligned with the charity’s objectives, without reviewing the visual content.
In the inquiry’s view, the video – which was not produced by or for the charity – contains content that presents a positive image of Hamas and its October 2023 terrorist attack on Israel. It also attempts to downplay or justify the attack.
Consequently, the inquiry concluded that the video was likely to lead an ordinary member of the public to infer that the charity was supportive of and/ or glorified terrorism.
The inquiry found that the chair’s decision to rely solely on the audio was wholly inadequate. Furthermore, and in the inquiry’s view, even reviewing just the audio, the chair should have recognised from the narration that its content could be interpreted as supporting Hamas’ actions.
There were also failings by trustees, at the time the video was posted, to undertake adequate diligence and monitoring of online content posted by the charity. The inquiry found that the video did not further the charity’s objects for the public benefit.
Despite receiving regulatory advice in 2014 on protecting the charity from extremist abuse, the Commission found that the trustees had failed to implement adequate social media controls. At the time of the incident, the charity’s social media policy consisted solely of a basic flowchart and lacked meaningful guidance or oversight mechanisms.
As a result of the trustees’ misconduct and / or mismanagement regarding the posting of the video and lack of adequate social media controls, the Commission issued an Official Warning to the charity.
Additionally, in October 2024, the Commission made an Order directing the trustees to take actions on the charity’s use of its website and social media, which included a review of all material on its website and social media platforms.
The trustees complied fully with the Order.
Joshua Farbridge, Head of Compliance Visits and Inspections at the Charity Commission, said:
A charity’s reputation can be severely damaged in an instant through reckless use of social media.
Our inquiry concluded that the conduct of the trustees fell below the standards expected of them. Inadequate controls over social media led to the sharing of harmful content, and there is no excuse for failing to properly review content before it is shared by a charity.
Our swift intervention, which included an Official Warning and a legal Order requiring specific action to be taken, underscores the Commission’s firm commitment to ensuring charities are not misused in supporting or glorifying terrorism.
The full inquiry report can be found on gov.uk.
ENDS
Notes to editors
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The Charity Commission is the independent, non-ministerial government department that registers and regulates charities in England and Wales. Its ambition is to be an expert regulator that is fair, balanced, and independent so that charity can thrive. This ambition will help to create and sustain an environment where charities further build public trust and ultimately fulfil their essential role in enhancing lives and strengthening society. Find out more: About us – The Charity Commission – GOV.UK
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On 28 February 2024, the Commission took the decision to open a statutory inquiry into the charity under section 46 of the Charities Act 2011. The charity’s trustees were notified of the inquiry on 29 February 2024 and it was publicly announced on 7 March 2024.
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On 1 October 2024, the inquiry gave formal notice, as is required under the Act, of the Commission’s intention to issue the charity with an Official Warning under section 75A(1)(b) of the Act. The Official Warning was proposed in respect of the charity the failings surrounding the Video. On 9 April 2025, the Official Warning was issued to the charity.
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On 1 October 2024, the inquiry exercised the Commission’s power under section 84 of the Act and made an Order directing the trustees to take specified actions in relation to the charity’s use of social media. The Order was made on the basis that the Commission was satisfied that, at the time, there had been misconduct or mismanagement in the administration of the charity. On 17 December 2024, the trustees informed the inquiry of the actions taken in response to the Order. Following a review of the information provided, the inquiry was satisfied that the trustees had fully complied with the requirements of the Order.
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During the inquiry, the Commission exchanged information with the police in relation to the Video under sections 54 and 56 of the Act.
