There aren’t many worse things than realising you’ve forgotten to tap in and out at the right station, but thankfully there are systems in place that let you claim a refund if you’ve been charged too much on your travels. And now, that is all even easier, with a fresh update from TfL meaning you can now put in all claims via the TfL Go app.
Their update makes things a lot easier for customers to keep track of their spending on the application, with users given access to their contactless and/or Oyster account on screen to view their journey history. Through this, passengers will now be able to cross-check and directly apply for a refund if an extra charge is incurred on incomplete journeys.
TfL has also added a feature on the app update that allows customers to top up their Oyster Cardwhich adds to the streamlining of features in one place. This will likely mean the eventual shutdown of the Oyster and Contactless app, which started up in 2017.
Since the TfL Go app was first launched in 2020, it has been downloaded more than seven million times, and is thought to have around one million active users – a number that is no doubt likely to jump up further following the refund and top-up features.
Speaking on the news, Amir Dawoodbhai, who is part of the Executive Committee of TfL’s Youth Panel, said: “In a generation, Londoners have undergone a quantum shift in how they plan and pay for travel in the capital. Today, the role of TfL as a guiding hand through our expansive and complex networks is more vital than ever, and that role demands an equitable digital offering.
“The updated TfL Go app, now with payment integration, will undoubtedly be a valuable touchstone as digitisation in transport continues to trend upward nationwide.”
You can now download the TfL app to enjoy the new perks of claiming refunds and topping up your Oyster Card, as well as previous features including live times and more.
