| Can you not just attach your appeal statement? |
After the text entry box, there is a further page where you are able to upload documents, so your statement can be uploaded there, however we prefer text due to the government’s preference for data not documents. |
| Why is there a free text box for the statement when it can be uploaded as a Word document? Can you bypass that box? |
We prefer text due to the government’s preference for data not documents, but in some circumstances can accept documents. |
| Can statements be ‘drag and dropped’ in using a Word template, or PDF? A free text field would not account for formatting or layout, presumably? |
Yes they can. There is a further page where you are able to upload documents. |
| For the SoC is there a character limit on the open text box? |
Yes, the character limit is 32,500 |
| Can you upload the statement as a document? Or does it need to be typed direct into the system? |
Yes, they can. There is a further page where you can upload documents. |
| Will questionnaire questions/mapping be circulated? It helps if our technical officers have an idea of what is going to be asked in order to prepare ahead of time. |
The system has been designed to be intuitive and simple to use, a mapping document is not required. |
| Can questions be skipped on the questionnaire until a later time to go back to and later questions be answered on the questionnaire and be saved? |
Yes, there is a ‘return to the questionnaire homepage’ link at the bottom of the questionnaire, where you can view all of the questions and select which one you would like to answer next. Your answers are automatically saved so that you can continue working on the questionnaire at a later time. |
| Will you be able to save and come back to the questionnaire, if not completing in one sitting? |
Yes, save and complete is available after every question. |
| Can you go back into a questionnaire after submission to edit/add? |
Once submitted it is not possible to amend the questionnaire. |
| How can you upload an overdue questionnaire? |
If a questionnaire has not been submitted by the due date, then it will show on the LPA’s dashboard as overdue until it has been submitted, but it is still possible to upload. |
| Overdue questionnaire – time allowance for submission? |
If a questionnaire has not been submitted by the due date, then it will show on the LPA’s dashboard as overdue until it has been submitted, but it is still possible to upload. |
| Would you suggest that contributing officers fill in sections in the questionnaire relevant to them, with other colleagues able to do the sections relevant to them? |
We have found that LPA’s work in different way. This service allows multiple users to work on a questionnaire. |
| When a copy of the questionnaire is automatically sent to the appellant from the new system, will it automatically send all the uploaded documents as well? |
Yes, after the Inspectorate have reviewed the questionnaire, the appellant will be able to view all of the documents. |
| Please can the questionnaire documents from the council be accessible to the appellant to download? |
The appellant can download documents on the new service. |
