A care home in Stockport has earned glowing reviews from residents in its most recent customer satisfaction survey.
Located at the heart of Hazel Grove village and nestled beside Torkington Park, an area of natural beauty, Fernlea opened in 2014 and offers first-class care to 48 residents.
The survey, carried out in December, asked residents to express their agreement with various statements.
These statements covered aspects such as service delivery, resident involvement in their care, and perspectives on the team.
Additionally, participants had the opportunity to provide comments.
The care home staff were delighted with the consistently positive results, as numerous residents gave the highest score of 5/5 to all the statements.
Some of those glowing comments
- ‘The team are my family and I love every one of them’
- ‘The care team who work at Fernlea are brilliant and so friendly’
- ‘It is a pleasure having visitors coming to see me in such a lovely place’
- ‘They are a good bunch. I am treated like I would be by my friends so in that sense I don’t feel old or out of touch’
- ‘I feel like I have a lovely group of friends and we all have similar interests. Being a part of this makes my day a lot more enjoyable’
Wide range of activities available
Many residents mentioned the activities team and the wide variety of events that fill Fernlea with an ever-present sound of laughter and a sense of fun.
The team are dedicated to ensuring that residents continue to enjoy all aspects of their daily lives, including recreational, cultural, social, and occupational activities.
They work extremely hard to ensure that there is a wide range of activities available and chances for residents to engage with their community.
And it seems the residents absolutely love it. Heartwarming comments in the survey included, ‘The activities at Fernlea are second to none. I have made some valuable friends by joining in the group activities’ and ‘The activity team are really brilliant and I never have a dull day’.
Developing new ideas
The busy team are always developing new ideas for activities, including visits from musicians, dancers, and animal handlers, as well as regular trips, and large-scale events such as the Summer Fair and Christmas Fairs.
There are plans for more integration between Fernlea and the on-site Fernbees Day Nursery, including weekly intergenerational activities, yoga sessions, song and rhyme time, and even French classes.
The team have also been key in the development of a ‘mobile shop’ which travels around offering residents the opportunity to purchase delicious sweet treats and essentials.
Over the past three years, Fernlea has undergone significant redevelopment, introducing spaces designed to enhance the physical, social, and mental wellbeing of residents.
The ‘Cut’ Well-Being Centre allows residents to experience the joy of a day out at the movies or the salon without leaving the comfort and safety of the care home.
The centre boasts a fully-fitted, five-seat, ultra HD cinema equipped with a 2.6-metre screen, Sky TV, and an integrated surround-sound system.
They can then relax in luxury while being pampered in the beautiful salon – complete with a nail bar, hair salon, and pedi spa.
Meanwhile, the new Oasis Bar and Lounge offers a luxurious, elegant space for residents to relax in the morning with a coffee, or enjoy a glass of wine and a chat with friends following the evening meal.
Residents can also get active in the 50sqm ‘Fernfit’ Gym and Wellbeing Centre, kitted out with a raft of specialist equipment to help them keep moving and increase their independence.
Find out more
Fernlea offers first-class care to 48 residents, ensuring they enjoy all aspects of their daily lives, with recreational, cultural, social, and occupational activities to promote their comfort and wellbeing.
Places at Fernlea are available now. For further information, call 0161 456 8322 or take a virtual tour on the website.