Brickhouse Security is a New Yorkbased company that offers GPS fleet tracking services. Founded in 2005, the company offers various security and tracking solutions. A trusted brand in the US, Brickhouse Security offers services to over 80% of Fortune 500 companies, along with 2,500+ government agencies. Furthermore, the firm also boasts over 40,000 companies globally as its clients.
Brickhouse Security sells a wide variety of tracking hardware including GPS trackers, surveillance cameras and other security systems. These products are plugandplay vehicle tracking devices, as well as advanced hardware and software solutions tailored to specific business requirements.
Brickhouse Security: Pricing
Brickhouse Security offers a diverse range of hardware options with pricing starting at $29.99 for the Livewire Dash GPS Vehicle Tracker. This tracker provides updates every 60 seconds and offers access to highly detailed reports on your fleet’s travel history. Unfortunately, it does not list specific monthly pricing tiers on its website.
However, Brickhouse offers a free demo for companies to test out its services and products. Their products also come with free, unlimited lifetime technical support and a 30day moneyback guarantee.
Brickhouse Security: Features
Brickhouse Security offers smart GPS fleet tracking services equipped with features that will likely meet the requirements of most businesses. These solutions not only efficiently track and manage assets on the move, but also help clients optimize their workforce, fleet, and enhance cost efficiency.
Brickhouse Security’s solution aims to help clients with:
- Reducing the number of traffic and compliance violations
- Reducing fuel expenses by managing routes efficiently
- Efficiently handling dispatch and scheduling
- Improving the vehicle’s lifespan
- Ensuring driver safety
- Providing driver training on better driving habits
The company offers a wide variety of customizable reports, such as efficiency reports, vehicle maintenance reports, safety reports, and driver scorecards. These reports can significantly help key decisionmakers in optimizing fleet operations.
The company offers both hardwired as well as batterypowered GPS trackers, all dependent on 4G for connectivity.
The key features of Brickhouse Security are:
Realtime tracking: Realtime tracking allows operators to stay in control of the fleet, ensure drivers adhere to their assigned routes, and assist them in case of any issues. It also keeps them informed about the ETA, traffic status, and delays, and allows them to efficiently dispatch the nearest vehicle to the job site.
Reducing costs: Efficiently managing your fleet results in reduced fuel costs, leading to an overall reduction in expenses. Features like geofencing ensure that drivers follow their designated route, and detailed reports like idling reports help identify where fuel is being wasted. Optimizing routes also helps as drivers often have a favored route which may not always be the most fuelefficient.
ELD compliance: Brickhouse Security offers an ELD compliant tracking solution that helps reduce penalties during roadside inspections. By electronically recording drivers’ Hours of Service (HoS), vehicle log errors, and more, the solution reduces paperwork and improves compliance.
Variety of tracking hardware: Brickhouse Security provides a diverse range of tracking solutions, including hardwired options for compliance requirements, plugandplay devices, and batteryoperated trackers. This allows companies to optimize hardware costs and choose the appropriate tracker based on the specific needs of each vehicle.
Geofencing: While a basic feature with all GPS tracking solutions, Brickhouse Security allows you to create a geofence for every asset. Every time an asset enters or exits the designated area, the system alerts the operators instantly.
Technical support: Brickhouse Security offers free and lifetime technical support for all the hardware it sells. Unfortunately, Brickhouse Security doesn’t specify if the support is available onsite as well.
Brickhouse Security: Customer Support
Brickhouse Security’s support team can be reached via a direct call, chat, email or SMS. The company has a tollfree number for calls and texts in the US, plus an international helpline. There is a live chat option as well, and both the call center and live chat team are available between 10am to 7pm on weekdays.
Additionally, the website hosts a comprehensive Knowledge Base for troubleshooting common problems. While Brickhouse’s social media accounts are not very active, its YouTube channel is occasionally updated.
Brickhouse Security: Final verdict
Brickhouse Security has an impressive lineup of customers, including many major businesses. It offers a plethora of hardware devices that come with free and lifetime technical support. Unfortunately, it does not prioritize marketing and releasing new content for its social media platforms.
Despite being accredited by the Better Business Bureau, Brickhouse Security lacks substantial reviews on the Bureau’s platform, which may pose challenges for consumers seeking userbased feedback before making a purchase. However, it’s noteworthy that it has a commendably low number of complaints, an incredible feat for a company as old and as big as Brickhouse Security.