If you’re reading this article, the chances are that you are well aware that several lines across London’s transport network have been fully or partially out of action today. But just in case you’ve been blissfully unaware, let me fill you in…
Today (May 12), TfL confirmed that there were power failures across multiple London Underground and Overground lines throughout the day. Affected lines included the Weaver and Mildmay lines on the Overground, the Elizabeth lineand several Tube lines – and whilst some are back up and running now; some are still dealing with delays and suspensions.
If you were affected by these delays and suspensions today, you’re probably wondering if you’re entitled to get your money backright? There is a cost of living crisis going on, after all. So, here’s what you need to know about TfL’s refund policy.
Are you entitled to a refund?
If your journey was delayed by 15 minutes or more, then you may well be eligible for a refund. TfL don’t give refunds for delays that are considered to be outside of their control. Journeys delayed by strikes, security alerts, bad weather, customer incidents, or engineering works are not eligible for refunds. Today’s delays and suspensions were supposedly due to a power cut in south west London at around 2.30pm, so the chances are the incident falls into the latter category.
Generally though, you can claim for a refund on TfL’s website or by post. If your claim is successful, you will be refunded the value of a single pay-as-you-go fare for the delayed journey. You can find out if you are eligible for a refund, and if so how exactly to claim it here. You must make your claim within 28 days of the delay and it can take up to 10 days for TfL to review your claim.
