Equity in Motion
In February 2024, we launched Equity in Motion – our customer plan to help make public transport in London fairer, safer, more inclusive and more accessible for everyone.
It set out over 80 actions to ensure every Londoner can move around the city with confidence regardless of their age, income, background or abilities.
One year on, we’re reflecting on the progress made and the journey still ahead. Here’s how the plan is already making a difference. 👇
A More Accessible Network ♿
Step-free access & mini ramps 🦽
Mini ramps are now rolling out across Tube stations with step-free access, bridging the small gap between train and platform and making boarding easier for wheelchair users and others with mobility needs.
Since the Mayor took office, the number of step-free Tube stations has grown from 25% to over a third, and we’re on track to reach 50% by 2030.
We’re piloting more space on trains for wheelchair users and buggies on lines like the Bakerloo and Central.
Dial-A-Ride self service app 🤳
We have now launched our Dial-a-Ride self service app, which will enable bookings, amendments, and cancellations of trips. We’ve made the app as accessible as possible with elements that can be customised such as fonts, backgrounds and audio options.
Following feedback from customers, we are committed to expanding the options available for making bookings on the Dial-a-Ride service.
Priority Seating Week 💺
Priority seating week is a week to raise awareness about the importance of priority seats. These seats are designed for passengers who may need extra support, like those with visible or non-visible disabilities, older people, and parents with young children, ensuring a more comfortable and accessible travel experience. These seats are typically located near the doors and marked clearly with signage for all our services.
Check out Alfie’s experience, as someone with non-visible disabilities, of travelling on public transport 👇
Priority seating moquettes are being introduced on 1,000 Routemaster buses to help people identify accessible seats more easily. Check out how design plays an important role in accessibility on our network.
Innovation 🚀
Projects, such as the Google Street View at London’s Tube Stations, enable all of our customers to plan their journeys with more confidence and independence.
The Google and TfL project is especially beneficial for those who may find large stations intimidating or challenging. Feedback from TfL’s Independent Disability Advisory Group (IDAG) and the Inclusive Transport Forum highlighted that being able to view a station in advance can be a huge help for people with access needs or anyone unfamiliar with navigating London’s transport network.
Protecting against slips, trips and falls on the network 🚌
We are running a Bus Safety Innovation Challenge under commitment 1.31.1 focused on trialling solutions to reduce customer injuries from slips, trips and falls.
We are trialling a range of new innovation technologies as part of this, including:
- Sensor-initiated audible safety messaging on the stairs and upper deck
- The original Routemaster ‘ding ding’ sound to indicate the bus is departing
- A counter display indicating the number of seats available on the upper deck
One year in, and still going 🚀
This first year of Equity in Motion has been about building momentum, listening to lived experience, and laying foundations for the future.
As Alex Williams, our Chief Customer and Strategy Officer, said:
“Our vision is a London where everyone can move around the city safely, inclusively and sustainably. Access to public transport is a fundamental part of that, and this plan turns vision into action.”
From step-free journeys to safer spaces, more inclusive communication to co-designed solutions, we’re proud of the progress and energised for what comes next.
Find Out More 📖
Read the full plan and follow our progress here:
tfl.gov.uk/equityinmotion 🔗
