For all businesses – small or large, local or global – every customer interaction is critical.
Today, a business transaction is much more than that – it’s an opportunity to make a meaningful connection.
Not only is it a moment to make a positive impact on someone’s life, it’s an opportunity to turn a customer into a brand advocate — a chance to create a customer for life.
Customer Communications Management platforms, powered by AI and run in the cloud, can transform the way businesses communicate with their customers, helping them to meet the demands of an omnichannel world while staying efficient, compliant, and customer-focused.
High-quality communications to customers
Quadient, a company which has been around for a 100 years, has transformed customer communications management with its comprehensive communications platform, delivering personalised, multi-channel experiences that unify touchpoints and delivers a complete customer communication solution.
Quadient creates simple and intuitive solutions that make life easier for customers and the company can help UK businesses succeed thanks to its award-winning Customer Communications Management (CCM) platform and Quadient Inspire.
A Quadient spokesperson said: “We offer UK companies a complete portfolio of smart solutions. If you are a business that is struggling to keep up with the demands of modern customer communications then our award-winning Customer Communications Management (CCM) platform and Quadient Inspire is a successful technology platform that supports the complexity of managing business communications across different channels.
“Quadient is uniquely positioned to address a wide range of communication management needs from digital to physical, leveraging new technologies such as artificial intelligence and machine learning, further boosting its customer lifetime value.’’
There are a number of ways that Quadient is revolutionising how businesses engage with their customers:
Quadient Inspire
Quadient Inspire enables organisations to create and deliver personalised, compliant customer communications across all digital and traditional channels, from one centralised hub.
The platform is being provided as a managed service to ensure a faster implementation without the need for internal technical resources.
Quadient’s digital automation platform will help design, create, and seamlessly manage daily customer communications, enabling organisations to navigate the challenges of ever-evolving customer communication strategies.
Quadient’s Inspire Flex
Enterprise CCM solution, Inspire Flex, has enhanced customer experience management for thousands of companies around the world. Enjoy frictionless customer experience from one easy-to-use platform which reduces the need for IT and unifies omnichannel touchpoints.
Quadient Inspire Evolve
The Quadient Inspire Evolve is a high-performance SaaS CCM solution that allows line -of -business users to safely design, create, and deliver personalised on-demand and batch customer communications leveraging powerful AI capabilities.
Flexible deployment options
Quadient’s CCM platform and Quadient Inspire providesprovide flexible deployment options for cloud, hybrid, and on-premise environments, empowering businesses to future-proof their communication strategies.
Support for Red Hat OpenShift
Integration with Red Hat OpenShift enhances the platform’s ability to streamline development, deployment, and maintenance processes. This results in faster time-to-market for customer communications and improved scalability, allowing businesses to grow without being hindered by their communication infrastructure.
Unified design interface
Inspire offers a comprehensive design interface that enables the creation of omnichannel communication templates. This ensures consistency across various communication channels such as email, SMS, social media, and print, improving brand coherence and customer experience.
Seamless integration with journey mapping tools
By integrating with customer journey mapping tools, Inspire helps businesses to visualise and optimis e the entire customer experience. This leads to more personalised interactions and better engagement strategies.
Enhanced engagement features
Features like push notifications are included to boost customer engagement. These real-time notifications keep customers informed and connected, enhancing satisfaction and loyalty.
Easy migration
Additionally, its AI-powered migration technology, InspireXpress, simplifies the transition from legacy systems, helping organisations build a unified and efficient communication infrastructure.
